Returns, Refunds and Shipping

Return and Refund policy

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Support@ausprint.co

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Postage costs associated with a product which has not been deemed faulty will be borne by the customer

You can always contact us for any return questions at Support@ausprint.co


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards, as well as any opened or used products


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Fanfold vs Roll

Fanfold labels can be used without the supplied roll holder by being set directly behind the printer and create a cleaner more minimalist look.

Roll labels should be used with the supplied roll holder by being loaded onto the stand and make for more convenient and smooth printing operations.

Blank Labels

Compatible with all domestic couriers and shipping companies

Eg. Australia Post, Sendle, Couriers Please, Aramex + Many More

These labels have a triple resistance coating protecting them from water, oil and alcohol

Size : 100 x 150mm (A6) or 4 x 6”

Express Labels

Designed for Australia Post

Compatible with :

eParcel
MyPost
MyPost Business

These labels have a triple resistance coating protecting them from water, oil and alcohol

Size : 100 x 205mm

USB-C to USB-B

To use the AUSPRINT with a computer, a wired connection must be established.

In the box we provide a standard USB-A to USB-B printer cable, however if you have a newer computer without USB-A ports (Such as an apple macbook 2016+ model), then you will require an alternative cable or an adapter.

Roll Holder

To use label rolls with your printer, you will require a label holder which you can purchase directly from us.

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